Returns Policy
Returns Policy
If you have received a defective product: We will replace the product or refund in full including postage. Please choose carefully as we will not refund if you have simply changed your mind or ordered the incorrect products.
If you have ordered the wrong product: We will happily exchange it, so long as the products are returned in their original condition, within 10 days and with the tamper seal intact. You will need to cover the return postage costs and the cost for us to resend the replacement product. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Refund Timing: You should expect to receive your refund within four weeks of giving your package to the return freight company, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the freight company (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item: Simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.